Privacy Policy
This policy is formulated for the products and services (hereinafter collectively referred to as "Products and Services") provided by the website platforms and mobile terminals of the game operator, its affiliates and strategic partners.
This policy will help you understand the following:
1. How do we collect and use your personal information?
II. How do we use cookies and similar technologies
III. How do we share, transfer, and publicly disclose your personal information?
IV. How do we protect your personal information?
V. Your Rights
VI. How do we handle personal information of minors?
VII. How your personal information is transferred globally
8. This Policy May Change
IX. How to contact us
The game operator is fully aware of the importance of personal information to you and will do its best to protect your personal information. We are committed to maintaining your trust in us and adhering to the following principles to protect your personal information: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of selective consent, the principle of minimum sufficiency, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc.
Please note that the game operator may modify and update this Agreement from time to time. You agree to check the latest version of this Agreement at any time. Please read and understand this Privacy Policy carefully before using our products (or services) to ensure that you are always aware of the latest version of this Privacy Policy.
1. How do we collect and use your personal information?
Personal information refers to various information recorded electronically or otherwise that can identify the identity of a specific natural person or reflect the activities of a specific natural person alone or in combination with other information. The game operator collects and uses your personal information for the following purposes described in this policy. If your information needs to be used for purposes beyond the following, the game operator will obtain your consent in an appropriate manner:
(I) Providing you with the products and services provided by the game operator on its and/or its affiliates’ game platforms
1. Register as a user
Complete the information you need to create your account. For example: your mobile phone number, ID number, created user name.
2. Provide you with advertisements, information and product information that may be of interest to you
In order to provide you with more relevant advertisements instead of general advertisements, we may collect and use your game operation records and some necessary device information (for example, your unique device identification code), as well as other information and content details that you browse or request to provide when using our services, game account transaction information, extract your browsing, behavioral habits and other characteristics, and send marketing information to user groups with the same or similar tags as you through email, SMS or other means based on the characteristic tags, to provide or promote our products and services.
3. Payment and Settlement
In order to help you comprehensively judge your account and transaction risks, conduct identity authentication, detect and prevent security incidents when you pay for related orders, we may collect your personal virtual property information during the transaction process (limited to virtual property information such as transaction records, virtual currency, virtual transactions, game redemption codes, etc.).
4. Security
We will use some of your personal frequently used device information for identity authentication, security prevention, fraud monitoring, archive backup and other purposes. For example, unique device codes are used for security precautions and user identification, and personal Internet browsing records are used for security precautions and fraud monitoring.
When you use our customer service, we may save your communication/call records and content or information such as the contact information you leave in order to contact you or help you solve the problem, or record the solution and results of related problems.
5. Product development and service optimization
For example, in order to fix system failures and optimize our services, we may need to record and analyze information generated when a system failure occurs.
(II) Scope of application of the Privacy Policy
Except for certain specific products and services, all of our products and services are subject to this Privacy Policy. Specific privacy policies will apply to these specific products and services. Specific Privacy Policies for certain specific products and services will describe in more detail how we collect and use your information in such products and services. If there is any inconsistency between the privacy policy of relevant specific products and services and this Privacy Policy, the Privacy Policy of such specific products and services shall apply.
(III) Exceptions to the application of this Privacy Policy
Our Services may include or link to social media or other services (including websites) provided by third parties. For example:
1. You use the “Share” button to share certain content on our services, or you use a third-party connection service to log in to our services. These functions may collect your relevant information (including your log information) and may install cookies on your computer to enable the above functions to operate normally;
2. We provide you with links through advertisements or other means of our services, allowing you to access the services or websites of a third party, and the third party will collect and apply your information.
Such third-party social media or other services may be operated by third parties. Your use of such third-party social media services or other services (including any personal information you provide to such third parties) is subject to the third-party’s terms of service and privacy policy (not this Privacy Policy), and you need to read their terms carefully. This Privacy Policy applies only to the information we collect and does not apply to any services provided by any third party or the information usage rules of any third party. We assume no responsibility for any third party's use of the information you provide.
II. How do we use cookies and similar technologies
1. Cookies
Cookies usually contain an identifier, a site name, and some numbers and characters. To ensure the normal operation of the website and to help us identify you as our registered user, we will store small data files called Cookies on your computer or mobile device. We will not use Cookies for any purpose other than those stated in this policy. You can manage or delete Cookies according to your preferences through your browser or other settings.
2. Do Not Track
Many web browsers have a Do Not Track feature that issues a Do Not Track request to websites. Currently, major Internet standards organizations have not established policies to dictate how websites should respond to such requests. However, if Do Not Track is enabled on your browser, all of our websites will respect your choice. However, please note that this may affect your experience of using the products and services provided by the game operator.
III. How do we share, transfer, and publicly disclose your personal information?
1. Sharing
You understand and agree that we will provide the data to a third party through sharing, provided that the data recipient cannot re-identify the subject of the personal information. We may share your personal information with any company, organization or individual other than the game operator in the following circumstances:
1. Sharing with explicit consent: We will share your personal information with other parties after obtaining your explicit consent.
2. We may share your personal information with external parties in accordance with laws and regulations or the mandatory requirements of administrative authorities.
3. Share with our affiliated companies: Your personal information may be shared with the affiliated companies of the game operator. We will only share necessary personal information and it will be subject to the purposes stated in this Privacy Policy. If the affiliated company wants to change the purpose of processing personal information, it will seek your authorization and consent again.
4. Share with authorized partners: Only for the purposes stated in this policy, some of our services will be provided by authorized partners. We may share some of your personal information with our partners to provide better customer service and user experience. We will only share your personal information for legitimate, lawful, necessary, specific and clear purposes, and will only share personal information necessary to provide services. Our partners have no right to use shared personal information for any other purpose.
Currently, our authorized partners include the following two types:
1) Authorized partners for advertising and analytical services. Unless we get your permission, we will not share your personally identifiable information (information that is sufficient to identify you, such as your name or email address, through which we can contact you or identify you) with partners who provide advertising and analysis services.
2) Suppliers, service providers and other partners. We send information to suppliers, service providers and other partners who support our business, such as communications service providers who send notifications on our behalf. Such support includes providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of advertisements and services, providing customer service, payment convenience and other support for gaming products and services.
(II) Transfer
We will not transfer users' personal information to any company, organization or individual, except when the transfer is required by the laws and regulations of the user's country, and we will continue to protect users' personal information in accordance with the standards required by the laws and regulations of the user's country or require new managers to continue to protect users' personal information in accordance with this policy.
(III) Public Disclosure
We will only disclose your personal information publicly in the following circumstances:
1. After obtaining your explicit consent;
2. Related to national security and national defense security;
3. Related to public safety, public health, and major public interests;
4. Related to criminal investigation, prosecution, trial and execution of judgment;
5. To protect the life, property and other major legal rights of the information subject or other individuals, but it is difficult to obtain your consent;
6. The information collected is disclosed to the public by you on your own initiative;
7. Information collected from legally disclosed information, such as legal news reports, government information disclosure, etc.;
8. Necessary for signing a contract according to your requirements;
9. Necessary for maintaining the safe and stable operation of game services, such as discovering and handling product or service failures;
10. Necessary for legitimate news reporting;
11. When academic research institutions conduct statistical or academic research based on public interests and provide the results of academic research or descriptions to the outside world, they shall de-identify the information contained in the results;
12. Other circumstances prescribed by laws and regulations.
IV. How do we protect your personal information?
(I) We will take reasonable and feasible measures to protect your personal information
We have a dedicated security team responsible for handling data protection related matters. At the same time, we have also set up specific processes and security procedures for the collection and processing of specific user data to ensure that the storage and use of data are in line with our expectations and the requirements of laws and regulations. For example, we use TLS/SSL encryption technology for data transmission and adopt SHA256/AES encryption algorithm for stored sensitive data to ensure its security. In addition, we regularly conduct risk assessments on our security policies and data protection measures to ensure that our products are not threatened by risks such as data leakage or privacy infringement.
(II) Other security measures we take to protect information
We manage the storage and use of standardized information by establishing a data classification and grading system, data security management specifications, and data security development specifications.
We implement comprehensive security controls on data through confidentiality agreements with information contacts, monitoring and auditing mechanisms.
(III) We only allow employees of the game operator who need to know such information to access your information, and require all persons who may have access to your information to fulfill corresponding confidentiality obligations. Failure to fulfill these obligations may result in legal liability or termination of the partnership with the game operator.
(iv) We will take all reasonable and practicable measures to ensure that no irrelevant personal information is collected. We will only retain your personal information for a necessary and reasonable period, unless a longer retention period is required or permitted by law.
(V) The Internet is not an absolutely safe environment, and email, instant messaging, and communication with other game users are not encrypted. We strongly recommend that you do not send personal information through such means. Please use a complex password to help us ensure the security of your account.
(VI) The Internet environment is not 100% secure. We will do our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, which causes damage to your legitimate rights and interests, we will assume the corresponding legal liability.
(VII) In the unfortunate event of a personal information security incident, we will take necessary measures to prevent the security incident from escalating and inform you through push notifications, announcements, etc.
V. Your Rights
In accordance with the laws, regulations, and standards of the user's region, as well as common practices in other countries and regions, we protect your rights to exercise the following rights over your personal information:
1. Access to your personal information
You have the right to access your personal information, except for exceptions provided by laws and regulations.
(II) Controlling your personal information
You can query and manage your personal information under your account. The game account name and ID number are your important online identity. For security and identity recognition reasons, they cannot be changed after registration.
(III) Deleting your personal information
We will collect and use your information as described in this policy only to enable the functionality of our products or services. If you find that we collect and use your personal information in violation of the provisions of laws, administrative regulations or the agreement between the two parties, you can ask us to delete it. If you find that your personal information collected and stored by us is incorrect, you can also ask us to correct it. Please contact us via the contact information listed in this policy.
(IV) Responding to your above requests
For security reasons, you may be asked to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request. We will respond within a reasonable time. If you are not satisfied, you can contact the game customer service or handle it in accordance with the provisions of the "User Registration Service Agreement".
In principle, we do not charge you any fees for your reasonable requests. However, for repeated requests that exceed reasonable limits, we will charge a certain amount of cost depending on the circumstances. We may deny requests that are unreasonably repetitive, require excessive technical effort (for example, requiring the development of a new system or fundamentally changing existing practices), pose a risk to the legal rights of others, or are extremely impractical (for example, involving information stored on backup tapes).
In the following circumstances, we will be unable to respond to your request in accordance with laws and regulations:
1. Directly related to national security and national defense security;
2. Directly related to public safety, public health, and major public interests;
3. Directly related to criminal investigation, prosecution, trial and execution of judgment;
4. There is sufficient evidence that you have subjective malice or abuse of rights;
5. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
6. Involving commercial secrets;
7. Other situations where we have reasonable grounds to refuse.
VI. How do we handle personal information of minors?
When collecting personal information from minors, we will only use or disclose this information when permitted by law, with the explicit consent of parents or guardians, or when necessary to protect minors.
VII. This Policy May Change